Credit Card Transactions Not Showing in Sales

[W]

When we open up the transaction details for a sales subaccount, all of the
items that add to the total are transactions that were paid by check.
Such items show Credit as no value and Debit equal to the amount of the the
invoice attributable to the sales account number. So far so good.

Any transaction that is paid by credit card is showing on the detail as a
line with the Credit set to $0 and no value entered for Debit. All of
these transactions appear to NOT be added into the Accrual or Cash version
of the income statement.

All of the affected transaction are being received as a Customer Payment to
the bank account that takes credit card transactions, and superficially the
processing of the initial payment looks identical to check based
transactions.

Can someone help us understand why the credit card based transactions are
not showing as Sales?!

[anon]

Post by W
When we open up the transaction details for a sales subaccount, all of the
items that add to the total are transactions that were paid by check.
Such items show Credit as no value and Debit equal to the amount of the the
invoice attributable to the sales account number. So far so good.
Any transaction that is paid by credit card is showing on the detail as a
line with the Credit set to $0 and no value entered for Debit. All of
these transactions appear to NOT be added into the Accrual or Cash version
of the income statement.
All of the affected transaction are being received as a Customer Payment to
the bank account that takes credit card transactions, and superficially the
processing of the initial payment looks identical to check based
transactions.
Can someone help us understand why the credit card based transactions are
not showing as Sales?!

You're obviously not entering invoices properly or not invoicing at all
in QB, you need to enter an invoice or sales receipt first in order to
record the sale in the sales account.

[W]

Post by anon

Post by W
When we open up the transaction details for a sales subaccount, all of the
items that add to the total are transactions that were paid by check.
Such items show Credit as no value and Debit equal to the amount of the the
invoice attributable to the sales account number. So far so good.
Any transaction that is paid by credit card is showing on the detail as a
line with the Credit set to $0 and no value entered for Debit. All of
these transactions appear to NOT be added into the Accrual or Cash version
of the income statement.
All of the affected transaction are being received as a Customer Payment to
the bank account that takes credit card transactions, and superficially the
processing of the initial payment looks identical to check based
transactions.
Can someone help us understand why the credit card based transactions are
not showing as Sales?!

You're obviously not entering invoices properly or not invoicing at all
in QB, you need to enter an invoice or sales receipt first in order to
record the sale in the sales account

Having created probably 10K+ invoices over the last six years and having
received customer payments to those invoices in various forms, I think this
is wrong. The invoices and customer payments done by checks and wire
transfers are working with perfect fidelity.

We are creating the invoice properly, and when we receive Customer Payment
to a bank account there is no problem. It is only when we receive payment
as a credit card that things go into some weirdly behaving limbo state. It
almost looks like when you select a Payment Type involving a credit card
that entering the credit card number and using Quickbooks to do the actual
processing is not an optional step? If we use an external credit card
processor, should we be receiving credit card payments as if they were check
or cash payments instead?

We don't use sales receipts. We create invoices and receive customer
payments against those directly.

[W]

Post by anon

Post by W
When we open up the transaction details for a sales subaccount, all of the
items that add to the total are transactions that were paid by check.
Such items show Credit as no value and Debit equal to the amount of the the
invoice attributable to the sales account number. So far so good.
Any transaction that is paid by credit card is showing on the detail as a
line with the Credit set to $0 and no value entered for Debit. All of
these transactions appear to NOT be added into the Accrual or Cash version
of the income statement.
All of the affected transaction are being received as a Customer Payment to
the bank account that takes credit card transactions, and superficially the
processing of the initial payment looks identical to check based
transactions.
Can someone help us understand why the credit card based transactions are
not showing as Sales?!

You're obviously not entering invoices properly or not invoicing at all
in QB, you need to enter an invoice or sales receipt first in order to
record the sale in the sales account.

We found the problem. A text item was assigned to an income account with
$0 attributed to it. That $0 line item was showing up in the transaction
detail for the sales subaccount.

The actual transaction that involves amounts greater than $0 is working
correctly and showing up as revenue in the correct sales subaccount.

Much ado about nothing, sorry for the bother.